Frequently Asked Questions
DELIVERY
CAN I CHANGE MY ORDER AFTER MAKING PAYMENT?
If you have made an error with your order please notify us via the contact us form clearly stating your order number within a 2 hour period. Unfortunately, errors may incur a restocking/administration fee to change, as all stock is shipped from the KAPPA warehouse in France for branding in the UK.
CAN I CHANGE MY SIZE AFTER RECEIVING MY ORDER?
Unfortunately, we can’t offer a replacement for alternative sizes on any items already branded with numbers and initials personalised to you as per our terms and conditions on the website. There are sizes, guides and warnings to ensure you are purchasing the correct size. The only time we can offer a replacement is if you notify us swiftly after placing an order before your order has been personalised to you.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All orders are subject to stock availability, artwork approval and lead times specific to the product you have ordered.
On standard items on our website, we endeavour to deliver your goods within 14-21 working days of placing an order. However, if you need your order to arrive on a specific date please let us know and we will try to accommodate your needs.
HOW MUCH WILL MY DELIVERY COST?
Orders will be delivered directly to Cheadle Town FC every Friday, deliveries during this agreement will be free of charge.
CAN I TRACK MY DELIVERY?
During September orders will be delivered directly to Cheadle Town FC every Friday, deliveries during this time will be free of charge, this is not a tracked service. Upon dispatch, if you select DPD you will be sent an e-mail with your unique DPD tracking number. Using the following link you can follow your delivery progress: http://www.dpd.co.uk
WILL MY PRODUCTS ARRIVE AT THE SAME TIME?
Where possible, we try to deliver in one go. However, if there is a stock shortage on a particular item, we may send out multiple shipments. You will not be charged for any additional shipping costs.
CAN I CONTACT SOMEONE ABOUT MY ORDER?
If you need to contact someone regarding your order please use the contact us form on the site. Only enquiries via the contact us form will be dealt with, there is no telephone correspondence available for this account.
WHAT HAPPENS IF I HAVE BEEN SENT THE WRONG ITEMS OR ITEMS ARE MISSING WITHIN MY ORDER?
You must inform us via the contact us form within 72 hours of receiving an incorrect order confirming what items you want to return. We will send you a returns document that needs completing then the goods will need to be sent to the below address,
Wild Thang Ltd c/o FC Sports
331-337 Derby Rd
Liverpool
L208LQ
If you inform us after 72 hours, we cannot accept returns.
WHAT HAPPENS IF MY ORDER / PACKAGE ARRIVES DAMAGED?
If your order is damaged please contact us via the contact us form
We will send you a returns document that needs completing then the goods will need to be sent to the below address,
Wild Thang Ltd c/o FC Sports
331-337 Derby Rd
Liverpool
L208LQ
If you inform us after 72 hours, we cannot accept returns.
Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.
CAN I RETURN A FAULTY ITEM?
We promise to refund or exchange any items that are faulty within 30 days from the date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in any way and this has caused the fault.
For further information, please refer to our Terms and Conditions. Please include a copy of your delivery note/invoice in your package detailing which items are to be returned for a refund/exchange.
Please return your items to Wild Thang Limited Returns Department 331-337 Derby Road Bootle Liverpool L20 8LQ
Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 14 working days to process your return from the time it is received at the returns department.
If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.
CAN I HAVE A REFUND ON SOCKS WITHIN MY ORDER AND RETURN THEM?
Unfortunately, we can’t arrange a refund on socks as this is part of the discounted pack price.
CAN I CANCEL MY ORDER?
You can cancel your order for any reason up to the point production has begun and any payments made shall be refunded in full within 28 days. For more information please see our Terms and Conditions or Cancellation Instructions Form.
Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
OUT OF STOCK
All stock is shipped from the KAPPA warehouse in France for branding in the UK, at times stock becomes unavailable, in this instance, you will be notified that your item is out of stock and when the expected due date is. If your item is out of stock it may be substituted for a close alternative that has been pre agreed with the club.
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments by debit & credit card.
HOW SECURE IS IT TO USE MY CREDIT / DEBIT CARD WITH ONLINE PAYMENTS?
Card details are sent directly to our card processing provider, encrypted using their SSL certificate. At no point in the ordering process are your card details stored by our website.
PROCESSES
WHAT BRANDING PROCESSES DO YOU USE TO APPLY LOGOS TO GARMENTS?
We use several processes to apply logos to garments:
EMBROIDERY - A logo or image is stitched on to a garment utilising an embroidery machine.
TRANSFER PRINT - An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric.
SCREENPRINT - Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed.
GARMENT CARE
HOW SHOULD I CARE FOR MY GARMENT?
The garments should be ironed on the reverse, washed no higher than 40 degrees and should not be tumbled dried.
ADMINISTRATION
WHAT IF I HAVE FORGOTTEN MY LOGIN DETAILS?
Please follow the ‘forgot my password’ instructions.
HOW DO I CHECK MY ORDER HISTORY?
Please login in to access your account and order history.
LEGAL
WHAT IS YOUR PRIVACY POLICY?
Click on the link to see our privacy policy.
WHAT IS YOUR COOKIE POLICY?
Click on the link to see our cookie notice.
WHAT ARE YOUR TERMS AND CONDITIONS?
Please click on the link to see our terms and conditions
